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’); }(); ’); } Home Menu Oracle Back Search Search by voice View Accounts Sign In Back ORACLE ACCOUNT Sign-In Create an Account Help Sign Out CLOUD ACCOUNT Sign in to Cloud Try Oracle Cloud Free Tier No results found Your search did not match any results. We suggest you try the following to help find what you’re looking for: Check the spelling of your keyword search. Use synonyms for the keyword you typed, for example, try application” instead of software.” Try one of the popular searches shown below. Start a new search. Trending Questions Back Next-Generation Customer Service Oracle CX Service delivers connected experiences to consumers and businesses with personalized service engagements across any channel, knowledge-driven interactions and automation. Oracle is ranked among the leaders in The Forrester WaveT: Customer Service Solutions, Q2 2019. Read the report to get an overview of the latest vendor rankings and customer service trends to watch. Discover Oracle CX for Service (1:15) Get The Forrester Wave™: Customer Service Solutions, Q2 2019 Applications Customer Experience CX Service Quick Tours Cloud Readiness Overview Products Solutions Resources Resources What is CRM? What is Customer Experience? What is Customer Service? What is SmarterCX? News and Opinion Markies Contact us Learn new technology to improve service at Modern Customer Experience in Chicago, March 23-26. Register today - Featured Products CX Service B2C Service Center High-Volume Contact Center Explore B2C Service B2B Service Center Customer Service for High-Value Accounts Explore B2B Service Field Service Field Service Management Explore Field Service View all CX Service products Why AI and Automation Matter in the Experience Economy Incorporating AI, automation, digital assistants, and bots can make operations more efficient and make agents more productive. Watch as Kate Leggett, VP and Principal Analyst, Forrester Research, and Jeffrey Wartgow, VP of CX Product Management, Oracle, discuss the evolving world of customer experience and cover why AI and automation matter. Watch the webcast Read the research Customer Stories Service Success Elgin Innovates with Oracle Service Cloud and IoT Elgin Sweeper Company 104-year-old Elgin Sweeper Company stays competitive with Oracle CX Cloud. Watch the video City of Albuquerque Invests in Next-Generation Citizen Experiences City of Albuquerque Hear city management explain how they are adding innovative new channels for their 311 contact center. Watch the video Cincinnati Bell Dials in Field Service with Oracle Cincinnati Bell Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating. Watch the video D+M Group Changes its Entire Business with Oracle Service Cloud D+M Group Learn how D+M Group used Oracle Service Cloud to transform customer service and change its entire business. Watch the video Western Digital Delivers Customer Service in 16 Languages Western Digital Western Digital explains how customer service is a differentiator for the business and how service is offered the way customers want it. Watch the video City of Fort Wayne Offers Excellent Citizen Engagement City of Fort Wayne Learn how the City of Fort Wayne created better citizen experiences while integrating with more than 23 departments. Watch the video Oracle CX Service Solutions By Business Challenge By Business Challenge Solutions for Service Oracle Service solutions deliver unique customer services through organic channels, knowledge-driven interactions, and automation. See Service solutions By Role By Role Service Solutions by Role Whether you are a leader in customer service, knowledge management, or field service, Oracle offers a variety of features to meet your business challenges. See solutions for your role By Industry By Industry Industry-Specific Solutions for Service Oracle CX industry solutions leverage the comprehensive Oracle product portfolio to address distinct industry-specific requirements. With solutions designed and configured for your industry, you can accelerate innovation, improve customer experiences, and drive competitive advantage. See industry-specific solutions By Innovation Choose a market focus Innovative Solutions for Service Business is changing fast. AI is exploding. Connected devices are everywhere. New communications channels emerge constantly. Virtual and augmented reality are quickly becoming mainstream. All of which are transforming the way your customers interact with your business. And it’s up to you to keep up. See the latest solutions that help you create tomorrow’s service, today. See innovations for Service teams Industry Analyst Research See what top industry analysts are saying about Oracle CX Service. Read the analyst reports See all CX Service solutions Advancing Your Digital Journey with Cloud Begin your Digital Transformation Transform Your Business Faster and Easier Simplify Provide Personalized Customer Engagement Innovate Deliver Unforgettable Customer Experiences Deliver Simplify Remove complexity to accelerate business transformation. Use service to differentiate your brand with connected interactions, tailored responses, and automated processes. See how to simplify (PDF) Blog: The Hidden Side of CX Enhancements that Boost ROI and Investment Payback Video: Nestlé BabyNes Deploys Oracle Service Cloud in 12 Weeks (1:59) Customer Story: Kohl’s Takes a Test, Learn, Evolve” Approach to Optimizing the Customer Experience Innovate Be the first to leverage technology innovation and provide state-of-the-art customer experiences. Oracle CX solutions offer ready-to-go innovations—such as AI, IoT, chatbots, and data solutions—that enable you to quickly adopt new channels, devices, data sources, and intelligence capabilities. Discover even more solutions by going to the Oracle Cloud Marketplace to deploy prepackaged applications that address your business needs. Video: A Vision of the Future of Customer Service (3:33) Video: The City of Albuquerque Invests in Next-Generation Citizen Experiences (2:38) Deliver Deliver memorable experiences that always exceed expectations and capture lifelong devotion to your brand. With a solution built for innovation and customer service, you can offer deeply personalized and contextual experiences to every customer, every time. D+M Changes its Business with Oracle Service Cloud (1:32) Video: Nestlé BabyNes Saved $200,000 with Oracle Service Cloud (2:03) Report: Forbes Insights: Modern Customer Service—Are Your Outpacing Your Executive Peers? Video: Lane Bryant Gives the Best Service with Oracle Service Cloud (1:59) Explore Build Your Business Around Your Customer Explore how different industries and organizations are modernizing for the experience economy with these resources and case studies. 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